Refund
Return and Refund Timeframe： Approximately 10-15 Days (During sales season, there may be a delay.)
The refund will be issued to the original payment method or your SHEIN Wallet, per your request.
● To ensure a smooth and timely refund process, please make sure that the item(s) you are returning match(es) the details listed on your Queen Fetish return request. Returned items must be shipped using the correct Return Label or QR Code. Any discrepancies may cause delays or prevent us from being able to process your return.
● If you receive a damaged/defective item, please contact SHEIN Customer Service within 24 hours of receipt.
● If you have any issues with your order, please contact Customer Support within 30 days after the purchase date.
NOTE: The original shipping fee, if any, is non-refundable.
What is the refund method?
1. The refund will be sent to your original form of payment based on the refund method you selected.
2. If you did not select a refund method, we will proceed according to your previous preferred selection found in the refund record.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.
How do refunds work with Klarna installment orders?
If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.
• If your refund amount is less than the amount outstanding, your refund will be divided equally over the remaining installments so that the remaining installments are adjusted.
• If your refund amount is greater than the remaining balance you owe, the remaining installments will be cancelled, and the difference will be refunded to your original payment method.
If you have any other questions about your invoice, please get in touch with the Klarna payment platform.
How do refunds work with Afterpay/Zip/Affirm installment orders?
If you have returned some or all of the items in your order to us, please allow us a few days to process your return. As soon as we have received your return, you will receive a confirmation from us by email.
• If subsequent installments have not yet been paid, your invoice will be updated based on the returned items, which may eliminate an installment or reduce the installment costs. Your refund will be applied from the last installment and retroactively to the previous installment.
• If you have already paid installments and the refund amount exceeds the outstanding balance payable, the remaining installments will be cancelled, and the difference will be refunded to your original payment method.
• It is important to note that refunds will be returned to the card used to pay for the individual installments. If you have used different cards to pay for your installments, it is normal not to receive all the refunded amounts simultaneously.
• If you have any other questions about your invoice, please contact Afterpay / Zip / Affirm payment platform.
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment was deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.